The Good, Bad and Ugly about Symantec Norton Internet Security 2009

Find out about features, pricing, customer support, effectiveness and use of the latest Synmantec Norton Security System 2009


As the end of the year approaches it is time to start loo new calendars, new watches, and of course, new anti virus software as theirs may be approaching the end of its one year life. In my new software purchases to prepare me for a whole new year of threats in the form of virus, tracking cookies, phishing, spam and spyware, I tried out Norton Internet Security 2009 suite of services, to discover the good, bad and ugly this software.
Features of Symantec Norton Internet Security 2009
Antivirus
Spyware protection
Two-way firewall
Identity protection
Antiphishing
Network security
Botnet protection
Rootkit detection
Browser protection
Internet worm protection
Intrusion prevention
OS and application protection
Web site authentication
Pulse updates
NortonTM Insight
SONARTM behavioral protection
Antispam
Parental Controls & confidential information blocking
Recovery Tool*
Norton Protection System
System Requirements
Microsoft® Windows Vista® Home Basic/Home Premium/Business/Ultimate**Microsoft® Windows® XP with Service Pack 2 Home/XP Pro/XP Media Center Edition300 MHz or faster processor
256 MB of RAM (*512 MB RAM required for the Recovery Tool)
200 MB of available hard disk space
Standard Web browser
Email scanning supported for POP3- and SMTP-compatible email clients.Support for AntiSpam feature Mcrosoft Outlook® 97 or later
Microsoft Outlook Express 6.0 or later
Supported instant messaging clientsAOL®
Yahoo!®
Microsoft®
Trillianâ„¢
Browser support for Browser Defense and Phishing Protection featuresMicrosoft Internet Explorer® 6.0 (32-bit only) and later
Mozilla Firefox® 2.0 and later
The Good about Symantec Norton Internet Security 2009
Symantec Norton Internet Security 2009 offers award winning protection:
October 2008 PC Pro: PC Pro Recommended Award
October 2008 Computer Shopper: Editors’ Choice Award
September 2008 PC Magazine: Editors’ Choice Award
July 2008 LAPTOP Magazine: Editors’ Choice Award
PC World 100 Best Products of 2008
It has a high detection rate, as high as Kapersky, and higher than some other services.
It is incredibly easy to complete your purchase online, and quickly download, install and configure. Even those not computer literate can easily set up their preferences and the helpful tutorial starts up with your first use, teaching you how to use the features.
An amazing array of features! My personal favorites include: the identity theft protection, spyware, anti phishing, adware detection, web browsing and image protection, as well as the parental controls. Others may like the user name, password and credit card storing and protection.
It is reasonably priced at $69.99 or you can get the two year download for a discounted price of $114.99. This download is available for up to three computers in your home.
Easy to read toolbars indicate that it is working in the background. There are easy to read, use and ignore “approval” of websites before you visit them. The identity theft protection utilizes not only the firewall, and spyware protection but also a storage system for log ins, passwords and credit card numbers eliminating the need to store them anywhere else and allows for ease of use.
The Bad about Symantec Norton Internet Security 2009
The most frustrating thing about the Symantec Norton Internet Security suite is that it drags my computer down. I type over 80 wpm, I have several windows and systems open at a time and need to be able to access these windows, systems and images quickly and easily, for both personal and professional use. This antivirus program makes the computer run so slow that I am sitting and waiting for access to what I need. Just opening my computer for the day with this system causes a delay of more or less than 6 minutes just to open my first window.
Next, the user screens are a little confusing. At first you don’t really know if the defaults are set, do you need to set them, what are the recommended settings and because there are so many features it is important to get everything set up exactly the way that you want it.
Customer support is only free if you use the telephone, and it is suggested to purchase the on-line support. I would prefer free customer support for the service, after all not everyone is born with a hard drive for a brain and this may keep some people from investing in a quality antivirus system.
The more I use Symantec Norton Internet Security 2009 the less I like it, I have to walk away before I get mad at how long it takes to use certain systems on my computer. As long as my computer is open, and I only do one thing at a time, it runs slower, but not a complete stop. However, very rarely do I simply have one window or system running at a time. I consistently get a delay that is so long that I get a “not responding message” while I wait for everything to get in “sync,” or end up having to stop to attempt to reload pages all over again as the internet checking system took so long that the window timed out.
The Ugly about Symantec Norton Internet Security 2009
After weeks of the “bad” it has gotten ugly. Since I can’t have more than one application and browser window open, and my last attempt was for two hours, I uninstalled the system. Each day for the past month, whole hours wasted attempted to try to use more than one system or software at a time or more than one Internet window open. I have many option for antivirus protection, and in my case this one is not one of them. The good just doesn’t out weigh the bad and the ugly. I want an all in one service package for more than one computer. However, it must be one that doesn’t limit my ability to work.
Bottom Line:
Far too many people now depend on their computers for more than one thing at a time, and quite frequently work on them. The fact that this slows it so much while “protecting me” was starting to feel like going through security and getting strip searched because my underwire bra is setting off the machine. I am told that’s for my own good, but I don’t want to do it either.
Symantec Norton Internet Security 2009 does what it says. It is very easy to use, as far as scanning, but creating the restore points and back up systems can be a little confusing to the e-mail only computer user. If you are an everyday computer user, simply reading and writing email and some internet surfing, or do a great deal of shopping you will find that this system provides all the spyware, adware, phishing, credit card, identity theft, antivirus protection you need and the slowing down of your system may not bother you. You may not even notice. But those who need to have several windows open, who work at a quick speed, who have several different programs running at the same time using their computer for work or play may too become too frustrated to use it happily.

 

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3 Responses to “The Good, Bad and Ugly about Symantec Norton Internet Security 2009”

  1. Elias Levy Says:

    Lisa,
    If your computer is slowing down to a crawl using NIS 2009 there is something wrong with your set up. Please contact technical support. NIS 2009 was designed specifically to be incredibly fast. It should not be slowing down your computer.

  2. Lisa Says:

    You are correct, it was designed for that. To be absolutely honest, it was given to me by Symnatec to review, and they are aware of the problems I had with it. Customer support was contacted in order to figure it out, however, no success. Later, I installed the latest Trend Micro Suite with all of the same features as well as a few others, and so far am not only getting great protection but my computer is back “on-line.” I am sure a review of that product will be coming — and I had to pay for it!
    However, after speaking with others who use the Norton in their business and are also professional product reviewers I find that unfortunately there are many experiences like mine. Maybe they can do an update to smooth out the wrinkles. That’s why I mention the good and bad. . . it could be exactly what someone else, just not me, needs. Thanks for the suggestion though!

  3. John C. Says:

    Yikes! I agree. I’ve been a loyal fan of Norton Internet Security for years. Instead of simply renewing NIS 2008 for $50, I located a cheaper copy of NIS 2009 and installed it last night. It seems like I’ve been standing on the power cord of my computer since because it’s been crawling! Today, I ran all of the usual cleanup utilities and then performed a defrag. I rebooted, hoping for the best and it still seems to take F.O.R.E.V.E.R. to start anything, including Windows Explorer. I’m about two steps away of deinstalling. This version sucks!