Comments on: Product Review: PC Security Shield 2008

By: dilson

dilson — Fri, 16 Apr 2010 17:39:45 +0000

NEVER buy any software from this piece of crap company. I Live in BRAZIL, i bought this software and then i was charged TWICE on my credit card for the same purchase. Tried the support, but forget, there is nothing in this company that deserves to be called ‘support’. They have no chat support, no e-mail support, only telephoine support. I Called them from brazil, but after paying 10 minutes of an international call and just waiting for a position, i assumed i really lost 100 dollars. hope they burn in hell

By: clark

clark — Fri, 29 Jan 2010 10:34:23 +0000

piece of crap and dangerous….
all the bad reviews are correct…..stay away!!!!!

By: Joe

Joe — Thu, 09 Apr 2009 00:40:24 +0000

Prior to purchasing the software, I got a virus, and I purchased “The Shield Deluxe 2009″ as I had heard a few good things about the software. I heard “great product and great customer support.” It could not remove the virus from the system, as there was always a few items it could not perform any action against. I found this strange since I had heard good things about the program. The items it could not remove were always “.DLL” files, and I was not able to physically locate them on my computer anywhere. Anyways, I ended up backing up all my documents on an external hard drive, reformatting my computer, reinstalling everything, and now I am trying to transfer my documents back. I ran a virus scan on the external hard drive, and it still could not remove 6 items. The items were all archived items, and it said it could not perform any action against them. I wanted to be able to transfer my documents back to my computer, but I did not want to put my system at risk. So I tried to contact Customer Support.
You can only email or IM them, not call them, which I was not aware of. They recommended that I contact the live chat service which I did 2 separate times. The chat room was not a human; it was a computer talking to me, which was frustrating because they did not really address my needs. I was told to run an application they sent me, generate a system report, and send an email to them with the report. I tried this, and received an error when trying to send them the file. They started to send me automated messages that said the same thing as before: “Send system report”, or “Please visit the online chat line”, but they would never tell me how to fix the problem. Also when I would send them the issue, they would respond a send me an “Issue closed” email when the issue was obviously not closed! I tried sending the system report via multiple email addresses with no luck. I finally figured out a loophole to send the message with no help from them, and asked for their help. I asked for a resolution within a couple days as I had already been waiting a month and a half for a resolution and they did not respond for another week. When they finally responded, they sent me another automated message that said to go and talk to their Live Chat Service again!!! I ended up getting a different AntiVirus software, and it didn’t detect any virus’s and I transferred all my files, and everything has been working properly since the first day!!! This is one of the worst customer support experiences I have ever received, and I cannot believe I read a good review about them. I have paid for this software, and have never been able to use it successfully. 7 emails, 4 chat sessions, and 1 computer reformat later, the issue still has not been addressed. DO NOT USE THIS COMPANY OR PRODUCT!!!! I AM WARNING YOU!!!!!

By: patt

patt — Tue, 18 Nov 2008 17:06:55 +0000

http://www.PCSecurityShield.com
I had to reinstall Shield Deluxe on my system after hard drive replacement, since in report section, it appears something is turning off shield protection (see below, copy of “events”)
11/18/2008 9:42:18 AM A full computer scan has never been performed. You are advised to perform a full scan as soon as possible.
11/18/2008 9:42:25 AM Protection of your computer started.
11/18/2008 9:57:12 AM Please restart your computer to complete the installation of new or updated protection components.
11/18/2008 9:57:12 AM Please restart your computer to complete the installation of new or updated protection components.
11/18/2008 9:57:14 AM Update completed successfully
11/18/2008 9:58:36 AM Protection of your computer is not running. You are advised to resume protection.
11/18/2008 9:59:30 AM A full computer scan has never been performed. You are advised to perform a full scan as soon as possible.
11/18/2008 9:59:33 AM Protection of your computer started.
In order to properly install on my system, from original install I was told that conflicting software “turned off shield” so I was on live support today and some wise acre wrote lmao and disconnected me, there is NO phone # anywhere on site to contact them..
below is log of my “live support” session
Welcome to PCSecurityShield’s Chat Support! A support agent will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minutes and 0 seconds. Thank you for waiting.
You are now chatting with ‘Support Agent’.
patt levy: hi had to re-install new hard drive, lost key code, want to re-install PC Shield 2008 on my computer
Support Agent: Hello patt levy! Thank you for contacting PCSecurityShield’s Technical Support department.
Based on the prechat survey you are experiencing General Use Issues.
Please provide if you are running a wireless, hard wired, or dial-up Internet connection, while I attempt to access your account information.
Support Agent: Please click on the supplied link below to obtain either your registration keys for installation or the download link for your purchased product.
Keycode & Download Center
patt levy: ok got my keycode, do i need to disable any windows security software to make PC Shield work properly?
patt levy: hard wired connection, windows vista
Support Agent: You must disable the firewall
patt levy: just for install or permanently?
Support Agent: Thank you for waiting. I am sorry for the delay. I will be with you shortly.
Support Agent: I will be with you momentarily.
Support Agent: lmao
Support Agent: Thank you for chatting with PCSecurityShield’s Online Technical Support!
We recently added some exciting new features to our website. Therefore, we have several applications that are available as a free trial. Please Click Here! for a list of these items.
We really appreciate your business and thanks for chatting with us.
Have a nice day.
Chat session has been terminated by the site operator.

By: VINCE GOEBEL

VINCE GOEBEL — Fri, 14 Nov 2008 15:50:39 +0000

I TRIED THE SECURITY SHIELD DELUX TRIAL AND WHEN I DECIDED TO UNINSTALL IT; I COULD NOT UNINSTALL IT. IT WOULD NOT UNINSTALL AND I COULD NOT PUT ANOTHER SECURITY PROGAM ON UNTIL THE SECURITY SHIELD DELUX WAS REMOVED.
DO NOT INSTALL SECURITY SHIELD DELUX.

By: BB

BB — Fri, 29 Aug 2008 15:02:32 +0000

DO NOT INSTALL THIS.
I first found out about PC Security Shield when computers in my office were infected by insidious trojans and rootkits promoting PC Security Shield.
DO NOT INSTALL THIS.
Any company that uses viruses for promotion can not be trusted!

By: BB

BB — Fri, 29 Aug 2008 15:01:31 +0000

By: Doug Woodall

Doug Woodall — Sun, 27 Jan 2008 16:24:39 +0000

Ive used PC Security Shield in the past and I was very pleased. Its scheduler was great to keep the kids off the social sites till I got home.
Great Article.